Revolutionize Outbound Calls with AI
Combining lead management, agent allocation, and AI Blast Auto-Dialer based on human answer detection. No more wasted time, agents connect instantly with ready customers.
Calls Connected
AI Accuracy
See It In Action
Watch how AI Blast filters human voices and boosts your telemarketing agents' efficiency.
Core Platform Advantages
AI Blast Automation
Dials thousands of contacts in parallel and only connects to Agents when a human voice is detected.
Agent Efficiency Optimization
Eliminates idle time caused by unanswered calls, busy lines, or voicemail machines.
Real-Time Telemetry & Wallboard
Live monitoring of call statuses, waiting room queues, and agent productivity.
Multi-Provider Campaign Management
Tracks call success ratios based on mobile service providers (Telkomsel, Indosat, XL).
End-to-End AI CRM & Auto-Dialer Flow
Step-by-step visualization of outbound dialing: human voice detection, intelligent Waiting Room queueing, agent bridging, to automated disposition & retries in real-time.
1. Initiation & Capacity Check
The system validates agent slot & trunk capacity before fetching and executing contact leads.
Select a stage to jump to the corresponding diagram section.
Deep Dive Features
Explore every module that makes our outbound call center system the best in its class.
1. Executive Summary & Platform Goals
CRM Admin & AI Auto-Dialer System is a customer relationship management (CRM) and smart outbound call automation platform designed specifically to increase operational efficiency for telemarketing, tele-sales, and tele-donation teams. It combines lead database management, agent allocation, AI Blast Auto-Dialer with Human Answer Detection, and real-time performance analytics.
Key Features
- AI Blast Automation: Dials thousands of contacts in parallel and only connects to Agents when a human voice is detected.
- Agent Efficiency Optimization: Eliminates idle time caused by unanswered calls (NBP), busy lines, or voicemail.
- Real-Time Telemetry & Wallboard: Live monitoring of call statuses, waiting room queues, and agent productivity.
- Multi-Provider Campaign Management: Tracks call success ratios based on mobile service providers.
Glossary & Disposition Codes
Dictionary of technical terms and call result codes used throughout the system.
| Kode / Istilah | Nama Panjang | Penjelasan Definisi |
|---|---|---|
| CLS | Closing / Sales | Prospect agreed and successfully made a transaction / registered. |
| CB | Call Back | Prospect requested to be called back at a specific time. |
| NBP | No Pickup / No Answer | Phone rang but was not answered by the recipient. |
| SS | Salah Sambung | Number dialed does not belong to the intended prospect. |
| NIT | Not Interested | Prospect explicitly stated they are not interested in the offer. |
| NOMB / NMB | No Mbanking / No CC | Prospect does not have Mobile Banking or Credit Card (unqualified). |
| OVER | Over Age | Prospect age exceeds the maximum product qualification. |
| MBX / MBXOFF | Mailbox / Voicemail | Call went to voicemail / mailbox. |
| CCR | Concurrent Call Rate | Number of automated call channels running simultaneously. |
| AI Blast | AI Auto-Dialer Engine | Mass automated calling system with human voice detection technology. |
| R1 - R8 | Redial Round 1 s/d 8 | Redial rounds 1 through 8 for unconnected numbers. |
| Waiting Room Expired | Antrean Kadaluarsa | Call connected but no agent was ready to accept the transfer within the time limit. |